Selecting the right software for your repair store needs is crucial. As you have to manage a number of processes on a regular basis, it is vital that the tool you pick is efficient. Only then, you will be able to optimize all the ongoing operations, and get rid of manual work.
Therefore, today, we will let you know what are some specialized features a bike shop software should have. Stay with us.
- Inventory Management
Running a bike repair lab can be tough. The reason? Along with keeping an eye on a number of things, you must also track your inventory. As a business owner, you would know it is challenging to stay on top of your inventory all the time. If you rely solely on manual methods such as using registers, you will continue experiencing errors, and missed entries.
Therefore, you need to have an inventory management feature in your bike shop software. Using this, you can always stay stocked up. For instance, whenever a repair part or item gets low in the inventory, the software will automatically notify you.
These parts include frame, wheels, tires, handlebars, levers, brakes, gears, chain and sprockets, etc. In addition, you can also reorder inventory from your desired parts suppliers and vendors. Thus, you can timely place orders and keep the repairs going without any delays.
Along with that, if you want to offer the best service, ensure to order only from top bike repair parts suppliers. Only then, you can ensure your customers get nothing but high-quality, and top-notch parts.
- Repair Ticket Management
Handling multiple repair jobs at a time can be hectic. You are fixing a bike, and at the same time, some other customer walks in and wants you to fix their bike. Adding to this, they also want you to get back to their queries, and concerns on time.
However, sometimes, it’s quite difficult to respond to everyone as you are busy handling multiple repair jobs. As a result, they get angry, and may lose interest in your business due to delayed or inefficient communication.
That’s why, having a repair ticket management feature is a must have for your bike shop software. Using this, you can create a repair ticket for every job. In the ticket, you can include basic details such as
- Customer’s contact details
- Pre-repair bike images
- Name of the assigned technician
- Issue with the bike
Then, you can assign the job to a technician who will immediately start fixing it. When the repair is completed, the software will automatically notify the customer. Along with that, the customer gets a notification whenever there is any change in the status of repair. This way, the customer will timely get responses and they don’t have to wait to hear back from you.
- Appointment Scheduling
To grow your business, you need more customers, and more cash flow. According to the data, in the US, there are 9,249 bicycle repair and dealership businesses. This means, you may have a lot of competition around if you don’t adopt technology.
These days, customers want convenience. Most of them don’t have enough time to wait at your shop for their turn, and prefer booking an appointment. So, would it not be great if you could offer them an appointment scheduling option without much hassle?
That’s why your bike shop software should have an appointment scheduling feature as well. Using this, your customer can easily book appointments though your website and then can easily visit your repair store.
- Multiple Payment Options
Getting paid right on time is crucial for your repair business. If you don’t get money on time, it can be difficult for you to manage expenses, and pay wages to your technicians. Along with that, these days, customers no longer prefer dealing in cash. Instead, they prefer different modes of transactions.
Some want to pay you with their debit/credit cards, others prefer using online payment methods. Then, there are some who use digital wallets. So, the software you pick for your bike repair shop should be able to help you in this regard.
For instance, it must allow you to receive payments using different methods including cards, online, and digital wallets. Adding to this, it should send a payment reminder to your customer regarding unpaid, and partially paid invoices. This way, you can accept payments on time, and can remind your customers too.
Final Words
Managing your repair business using manual methods has become outdated. If you want to boost efficiently, and keep your customers happy, you need to automate your processes. So that, you can get rid of manual operations, errors, and missed entries. Also, you will be able to focus more on growth rather than handling the admin work. Hopefully, you enjoyed reading this post, and will find the right fit for your repair business. Till next time!